During my recent visit to Curry Times at Changi Airport Terminal 3, I had the opportunity to try their curry batang fish with rice, curry maggi goreng, and fish maw soup. For drinks, I ordered coffee and ice coffee O. While the overall experience was average, there were a few noteworthy aspects.Let's start with the food. The curry batang fish dish was a bit disappointing. It was accompanied by dry tofu and white tofu, with only a small piece of fish. The tofu overwhelmed the dish, and the fish portion was rather small. Similarly, the curry maggi goreng lacked vegetables, which would have added more flavor and texture. Instead, it had large chunks of onion, which I personally found a bit overpowering. The fish maw soup resembled a typical Chinese ABC soup, but I expected it to be thicker. Unfortunately, it turned out to be watery, which was a letdown.Moving on to the drinks, the coffee and ice coffee O were decent and reminiscent of the typical kopitiam style. While they were enjoyable, there was nothing particularly exceptional about them. It's safe to say that the beverages didn't stand out as the highlight of the meal.However, amidst the average food and drinks, there was one standout element—the middle-aged lady waitress. Her service was exceptional, and she served with a genuine smile. She was welcoming, courteous, and demonstrated a service-oriented attitude. Unfortunately, I couldn't say the same about the other staff members, especially a younger lady who wore the same uniform. She appeared to be rude and unwelcoming. In fact, most of the staff seemed to lack enthusiasm and had sulky faces, almost as if they were being forced to work. This kind of attitude can tarnish the reputation of both the restaurant and the airport, considering that airports are often the first impression tourists have of a country.Given the lackluster service and unwelcoming atmosphere created by the majority of the staff, I must admit that I have reservations about returning to Curry Times in the future. It's disheartening to dine in a restaurant where the staff members are not welcoming or service-oriented. When it comes to the hospitality industry, customer service plays a crucial role in shaping a customer's experience and perception.In conclusion, while the food at Curry Times in Changi Airport T3 was average and failed to impress, the standout factor was the exceptional service provided by the middle-aged lady waitress. However, the lack of service orientation and the unwelcoming attitude displayed by the majority of the staff members may deter me from visiting again. It is crucial for restaurants, especially those located in airports, to prioritize customer service to maintain a positive reputation and attract repeat customers.